The Tribune

ABACO’S Moore’s Island residents welcomed BTC’s executive team headed by CEO Geoff Houston, who visited to hear customer concerns and offer some good news following the post-Hurricane Sandy restoration work.

Normal telephone service is now restored on Moore’s Island following the flooding of the BTC office in Sandy Point.

The 2G network is fully restored and the high speed 4G is in the testing phase.

The flooding had rendered the telephone system inoperable, to the dismay of Sandy Point and Moore’s Island customers.

“It is important that we came here today, to Moore’s Island, just as we did for Mangrove Cay, because your concerns are important to me. I just want you to be as honest and open as possible so I can answer all your concerns,” said the CEO.

He also thanked those residents who lent a hand in the BTC clean-up efforts at the flooded BTC centre.

“A number of you helped our people from the BTC team; our technicians were most appreciative, thank you very much,” Mr Houston.

Tellis Symonette, BTC senior vice president for the Family Islands, closed the meeting with a pledge of BTC support and attention at all times.

“We are dedicated to making sure that you are satisfied. It is important to us that you are all receiving the best service possible,” he said.

Additionally, mobile subscribers received $50 phone credit and land-line subscribers received $30 credit as a small gesture to those who were inconvenienced.

To date, BTC has spent approximately $2.4 million on Hurricane Sandy damage restoration nationwide.

Jerome Sawyer, BTC’s senior manager of public relations, said no community is too small for a follow-up call from the CEO.

“Sandy Point and Moore’s Island represents just four per cent of our Abaco customer base but every customer is important to us. Our CEO wanted to meet his customers and thank them for their patience under trying circumstances,” he said.