The Tribune

The Bahamian digital provider handling COVID-19 health travel visa payments yesterday apologised for processing delays caused by "technical difficulties" with its main database server.

Kanoo and its parent, CaribPay (Bahamas), confirmed in a statement that the problems interrupted "transaction services for an extended period" that began on Sunday, December 12.

"This technical difficulty caused the degradation of services across Kanoo’s related servers, and initiated our internal safety protocols that limit access or activity across our systems," the digital payments provider said. "This feature is designed to protect our systems from any irregularities until the issue can be resolved while maintaining data integrity."

Pledging that its system has been "fully restored and remains operational", Kanoo added: "We are conducting a thorough analysis and review to ensure that this issue will not occur in the future.

"We apologise to all the affected persons, particularly the many Bahamians coming home and visitors traveling to The Bahamas, regarding the processing of payments for travel health visas and the anxiety this may have added to their travel.

"We are proud to report that every traveller impacted has either already been, or will be, contacted by our operations and customer support departments with all issues being successfully addressed and resolved for their original travel date."