The Tribune

CUSTOMERS who called into the BTC call centre on Monday received quite a surprise when Olympians Michael Mathieu, Chris Brown, Demetrius Pinder, Ramon Miller, Arianna Vanderpool-Wallace and Anthonique Strachan answered their calls.

The six Olympic athletes got a chance to answer calls, assist customers, and act as BTC customer service representatives for a morning.

Their visit was a part of a day of activities put on by BTC to expose the athletes to various aspects of the company.

BTC signed these Olympians to contracts worth a total of $180,000 as part of an endorsement deal. Over the next year they will appear in various BTC campaigns and make public appearances on behalf of the company.

Swimmer Arianna Vanderpool-Wallace said: “I got to assist a customer with getting her internet set up. It was really great to help her and really fun actually interacting with the customers and the call centre staff.”

The call centre help line, 242-CALL-BTC, as well as the new Twitter handle, @btchelp, assists with all customer related matters and Golden Knight, Demetrius Pinder, experienced firsthand how busy things can get.

“It was much more intense than I anticipated, but it was great to interact with the customers” he said.

The BTC call centre assists hundreds of customers every day, and its more than 30 agents address customer queries from around the entire Bahamas.

“The call center is a very important part of BTC. We’re the team that nobody sees, but we give customers a voice within the company and communicate with all of the various departments on their behalf 24 hours a day, every day,” said William Carroll, call centre manager.