The Tribune

The Bahamas Hotel and Tourism Association (BHTA) worked with the sector’s human resources professionals to stage a half-day workshop for staff at Long Island’s Cape Santa Maria Resort.

Beverly Saunders, vice-president of training and development at Atlantis, and Diana Bowe, the resort’s manager of technology training, facilitated the session.

Brook Castelsky, Cape Santa Maria’s manager, said: “It was a pleasure having them here. The session went very well and we had a great response from the staff.”

“We are pleased to be able to offer training to the Family Island employees. They are hardworking and committed to delivering world renowned service to our guests. We had a great time sharing and focusing on the fundamentals of delivering incredible experiences to our guest” says Ms Saunders.

The Bahamas Hotel and Tourism Association’s president, Stuart Bowe, added: “We want to continue to encourage the development of our Family Island employees who work in the industry.

“In the past two years we have facilitated six sessions on Long Island, Cat Island and Eleuthera, and we hope to reach other Family Islands in the near future.”

The session included a video, discussions, role plays and activities to bring the learning to life.

“Many of the employees of Cape Santa Maria are seasoned veterans of the industry. One employee had been with the resort for 19 years. The level of commitment is so encouraging,” said Ms Saunders.