The Tribune

Royal Bank of Canada (RBC) has won the Global Retail Bank of the Year honour in Retail Banker International’s (RBI) yearly awards competition.

The annual RBI Awards are a well-established global competition, and highly regarded within the industry as a mark of exceptional performance. In addition to being named Global Retail Bank of the Year, RBC was shortlisted in five other categories including North American Retail Bank of the Year; Retail Banker of the Year; Best Branch Strategy; Best Use of Digital Marketing; and Best Digital Channels Strategy, which received an honourable mention.

“By every measure – record financial performance, sustainable profitable growth and outperforming its peer group in a wide variety of metrics - RBC led the way in North America and internationally,” said Douglas Blakey, editor, Retail Banker International. “RBC is also being recognized for continuing to dominate the Canadian landscape in terms of good governance, integrity, diversity and corporate social responsibility, which all contributed to an exceptional year for RBC.”

RBC was the only Canadian bank to win an award in a wide field, with just under 300 banks nominated for RBI Awards globally.

“It’s a great honour to see RBC recognised globally,” said Gord Nixon, RBC’s chief executive. “These awards are a testament to the outstanding leadership of our president, Dave McKay, formerly the group head of personal and commercial banking, and our employees’ incredible dedication and commitment to serving our clients and supporting the communities in which we operate.”

This year’s RBI Awards programme marks the third consecutive year that RBC has been among the most recognised banks. Last year, RBC won for Best Retail Bank in North America for the second consecutive year, and took the award for Innovation in Customer Service.