The Tribune

By GAYLORD TAYLOR

Operations Manager, AGT Security

In today’s business climate, many owners feel pressured to provide some sort of security for their company. I personally believe in the solutions approach to security. Basically, does it solve your security concerns?

As most of our local businesses are small or medium-sized, the security solution should be tailored to fit their needs (no pun intended). Therefore, most of the off-the-shelf equipment does not usually fit what persons are looking for, or offer the best solution for their particular problem.

I once had a client who bought a camera system from a store while in the US. He was not technology savvy, and had not sought any advice prior to his purchase, assuming all camera systems were basically the same. Much to his chagrin and my aggravation, he found out they are not. The system he bought was useless in the dark, and the cameras were not meant for wide area coverage, both of which his shop space needed. He spent $699 on this system but, after having to upgrade to what he needed, had spent a little over $150.

It is always best to speak to a professional. When it comes to the plumbing or electrical work in your home ,you try to find someone who knows what he/she is doing but, if you are anything like my father, you usually do it after you have tried yourself and made it worse. I remember many childhood days without running water or getting shocked from faulty ‘Dad done’ electrical work. Therefore, I learned early if you do not know, get someone who does so you do not get shocked or burnt - literally or figuratively. There are many economical ways to get good security for your business. I will list a few.

1. Lighting: Ensure there is adequate lighting both inside and outside your business. This deters sneak attacks and gives your employees a sense of safety. No one likes the dark.

2. Proper Cash Control: Make sure your cash register is not easily accessible, and that your employees refrain from counting money in front of customers.

Large bills should be routinely moved from the register, and if you have a lot of cash by midday, you should consider having two deposits instead of one. Also, if at all possible, never leave your shop in the evening with any funds but, rather, employ an Armored Courier Service or secure the funds in an armored safe on property.

1. Security Training: Train your staff in proper safety and security training.

Persons usually get hurt when security and safety breaches occur because they panic. Have a security consultant or even the police come and routinely (at least once a year) speak with your staff on these matters. Have a security/safety emergency plan in place, and ensure all staff are aware of it.

1. Policies and Procedures: Implement guidelines for your employees that include handling cash, confidentiality agreements and securing of premises, besides the regular rules and regulations. Remember, if you are serious about security and safety, your staff will be, too.

2. Self-Defense: Try to interest your staff in self-defense classes. This builds both self-confidence and security awareness.

There are several classes on the island, but I have found the Jaguar Ju-Jitsu School of Survival to offer a very affordable and well-rounded curriculum.

1. Building Security: If you share or rent where several shops are located, such as a strip mall or multi-use building, make sure your area is separated by a firewall and concrete walls from other tenants, and there there is no one key that fits all locks.

There is no requirement in law for landlords to have keys for a space that you rent, though it is common practice. I usually change the locks from force of habit, and accommodate my landlord as much as reasonably possible. I have found this not to be an issue, as good security benefits both tenant and landlord.

1. Guard Services: If you do stay open late, and either handle cash or just want to have added security, consider getting a guard to be present during the evening hours. I am aware of at least one guard company that does this. Safety trumps material gain every day, far as I am concerned.

2. Cameras and Alarm Systems: These, I feel, are prerequisites for anybody opening a retail store or office. Both of these systems are a vital part of your overall security solutions. The purchase and implementation, therefore, must be done with some forethought and research.

I have seen numerous ads, as well as persons selling equipment, that is either deficient or cheap. A common rule with electronics is you get what you pay for. In Bahamian layman’s terms, you cannot compare a ‘bubbler’ to a smartphone.

So you should not compare a cheap ‘knock off’ version to a recognised and trusted brand within the security industry. Established companies work hard to ensure their products are reliable and sturdy. Be prepared to ask your service provider questions, look at their client listings, their industry reputation and their customer service record.

The solutions presented here are not expensive, and will without a doubt save you hundreds of dollars - and maybe even your life in the long run. They should be given serious consideration, especially going into any Christmas season.

I am a bit passionate about security, and therefore take it very seriously, but I believe that all business owners should see it as a vital part of their operations. If you, dear reader, feel like contacting me for any questions concerning this article, I can be reached at agtservicesbahams@gmail.com