The Tribune

Some 40 staff members at a Grand Bahama hotel have participated in the government-mandated tourism business compliance training sessions.

“We are elated and excited to welcome both our Bahamian and international guests back to our happy hotel, and we want them to know that their health and safety is a priority to us,” said Pelican Bay’s operations manager, Della Bridgewater.

The day-long session provided focused training on managing guest interactions, improved cleaning measures and other protocols. “The information and support provided during the sessions were very timely as we’re all working to navigate this ‘new normal’,” Ms Bridgewater explained.

“While we’ve always prided ourselves on providing a happy and safe environment for all our visitors, this additional training has made us confident that we can welcome our guests to a cleaner and more pristine environment.”

Pelican Bay has in recent months undertaken a series of major renovations to repair damage caused by the passage of Hurricane Dorian. As those works have neared completion, the property has moved on to deep cleaning its rooms and other shared hotel spaces to ensure a COVID-free environment.

Besides improving health and safety protocols that align with standards set by the World Health Organisation (WHO), Pelican Bay has also invested in new technology such as electrostatic disinfection designed to promote a more complete clean. Ms Bridgewater has become its “clean and pristine manager”.

The resort has also unveiled a new “staycation” rate introduced to mark and celebrate the official reopening of the hotel.