Consumer Protection Commission (CPC) Executive Chairman Randy Rolle speaks during a press briefing at the Office of The Prime Minister on October 10, 2024. Photo: Dante Carrer/Tribune Staff
By EARYEL BOWLEG
Tribune Staff Reporter
ebowleg@tribunemedia.net
COMPLAINTS against shipping companies increased this year, with people complaining about prices and lost packages, according to Consumer Protection Commission (CPC) chairman Randy Rolle.
He said the commission had received 334 complaints since January, a new record.
People also complained about construction companies, food stores, utilities and auto parts stores.
Regarding shipping companies, he said: “Customers want to know that once their package is lost, it’s solved in a timely manner. Of course, people have been complaining as well too about not being able to get refunds when they’ve lost packages and the time that takes.”
Mr Rolle said the commission recently visited eight or nine companies to review their procedures. He said the goal was to better understand how the businesses operate and provide guidance on best practices.
The CPC has also seen a rise in anonymous complaints this year, with 22 customers opting not to file official complaints due to fear of backlash.
He said the commission expects complaints to increase to 580-600 by next year after it increases outreach efforts.
He also stressed the importance of keeping receipts, especially during hurricane season, when the risks of scams and price gouging increase.
Comments
bahamianson 4 hours, 56 minutes ago
Dang, we can complain until the cows come home, nothing well ever be done. This is the bahamas, nothing gets resolved, it is a part of our culture like junkanoo.
AnObserver 4 hours, 49 minutes ago
98.54% of the problems people are complaining about with shipping companies are due to Bahamas Customs.
TalRussell 1 hour, 50 minutes ago
SOS Nappies to be on LookOut! -- Personal lost parcel experience. -- Our granddaughter's gift Order of a Blanket and a dozen Diapers for our Donkey Lily Bell got shipped out Lancaster County Pennsylvania this past 2 October and in despite arriving in Nassau on 11 October -- Remains total mystery as to the Nassau Town's whereabouts our Lily Bell's -- Gone AWOL custom made Nappies and Blanket. -- Quick, quick, what is the CPC phone number we called to lodge another to complaint to 334? -- Help!
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